When it comes to providing great service from a healthcare organization, a convincing case can be made to create a centralized contact center.
Continue readingNot a day goes by without someone in our organization reminding the others: keep the patient at the center of every decision you make. It’s easy to get caught up in the nitty-gritty of a healthcare organization and forget who it’s for, and remembering that we’re helping people get better care drives us all to work harder and do better…
Continue readingHere at Singola Consulting, we thrive in a fast-paced environment and love the organizations that want to make changes, update their technology, and provide an ever-better patient experience, but sometimes after doing an assessment we end up being the ones to put the brake on…
Continue reading
As a strategic healthcare consulting firm, we have a very diverse client list. Clients are located all over the country, some have contact centers with less than 10 agent chairs while others have over 1,000, they’re at various points in the EMR implementation process, and all have their own specific processes in place. Despite these differences, we noticed that they all have the same issues over and over again. This blog will highlight some of these issues…
Continue reading