It’s an exciting time for contact centers in healthcare. More and more health systems recognize the potential contact centers have to enhance the patient experience and generate revenue by using new technology to transform into multi-channel contact centers.
Continue readingWhen talking about mobile health, focus often drifts towards patient-facing apps and technology, but that’s not even close to describing the full scope of mobile healthcare. An abundance of apps and tools now exist–some estimates place the number at 95,000–to help healthcare providers, and the technology developments allow for some amazing new opportunities.
Continue readingWe’ve written before about how start-ups are changing healthcare, and much of that comes from the recent influx of accessible technology. Smartphones didn’t just change the way we communicate, they’re changing the way we do healthcare. For that reason, we’re dedicating all of April to looking at Mobile Health.
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