We understand the desire to want the newest, shiniest technology advancements; they are pretty cool. We have seen firsthand in the field how, when used properly, technology truly can make a difference for patients and help the enterprise with its bottom line. We have outlined some of the different types of technology available and how they could be useful to you.
Continue readingHealthcare is inundated with data. As an industry, we are obsessed with measuring everything under the sun. The problem? All these numbers do not really tell the story. We need to move away from data for data’s sake and towards quality, actionable data that is easy to access and allows us to act and make good business decisions. How do we get there?
Continue readingAn effective referral management process improves patient care, and making life easier for patients is always our first goal. But sometimes what is good for the patient is good for the bottom line, and in the case of referral management, it’s very good.
Continue readingAssessments are great. They’re the best “Step 1” for any engagement since they reveal the current state and establish a baseline. Without that baseline, how can you tout all the great improvements you’ll eventually make? But that’s not the whole truth.
Continue readingOkay, so you now know what you don’t know. What, exactly, does that mean? It means that it is now time for the next step: a comprehensive assessment.
Continue readingLook, creating an overall strategy for this issue is a lot to take on. It’s a huge project, we know. But it’s so important to have a long-term vision, and taking steps now to excel at access and intake will improve an organization across the board.
Continue readingIf you’re a growing organization, you need a patient access and intake strategy, there’s no way about it. As hospitals and clinics merge and integrate into large health systems, it can be confusing for patients to know where and how to receive care. Before it gets too frustrating, start coordinating efforts to build a patient access and intake strategy across the entire enterprise.
Continue readingDoctors need to know a lot. Least of all, they need to know how to help us feel better. So it seems kind of crazy that they’re also expected to know a great doctor who can help with that shoulder pain, or that skin rash, or perform a needed surgery. Why does healthcare depend on our general practitioners to act as Yelp for specialists?
Continue readingThe name of the healthcare game these days is merger and acquisitions. As health systems continue to grow and absorb more and more once-disparate entities, working to merge them to create a single brand and single voice becomes harder and harder. Combining EMR systems, patient portals, scheduling procedures, and implementing a new referral management program can be daunting and take time to do right, but there is only one place from where to start.
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