At Singola Consulting, a big part of our contact center work comes from helping clients realize their investment. While ROI is a great tool to figure out if the contact center is financially successful, we also know that ROI, done right, can be an indispensable tool to support their patient satisfaction and engagement strategies. And at Singola, it’s all about the patient.
Continue readingThere’s no denying it, America is in a full-blown startup craze. Combined with the Affordable Care Act’s new rules and regulations, more and more entrepreneurs look to healthcare as the place for the next big thing. With estimates placing the value of the healthcare industry at $2.8 trillion, they might be onto something.
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