Posts tagged Singola Consulting

Onboarding consists of small actions that add up to helping a new employee feel like an old employee in no time.

Continue reading

This month the focus is on recruiting and we talked your ear off (or typed your eyes off?) during the last blog post. But we have a secret.

That was only part of the recruitment process.

Continue reading

Contact centers notoriously have a hard time keeping agents, and the high turnover rate often contributes to some contact centers feeling like the ugly stepsibling of the healthcare system family.

Continue reading

Since founding Singola, we have walked into a lot of healthcare buildings, and we’re going to let you in on a little secret: we can tell by the end of the introductory meeting if the organization will succeed at what it is trying to do.

Continue reading

Every member of our team has a consultant horror story, and for the most part they sound the same. A recent college graduate with very little work experience came in, spent a lot of time asking exasperating questions, told us we had problems that we already knew about, and then left, leaving behind a giant binder of “solutions” that was never opened again. Why then did we choose to become them?

Continue reading

Contact Center ROI month is here, and we have plenty of information to share. We know there can be confusion about the many ways to measure contact center performance, but it’s important to understand the differences between them in order to encourage meaningful action. It’s common to confuse these key terms, but let’s set the record straight.

Continue reading

At Singola Consulting, a big part of our contact center work comes from helping clients realize their investment. While ROI is a great tool to figure out if the contact center is financially successful, we also know that ROI, done right, can be an indispensable tool to support their patient satisfaction and engagement strategies. And at Singola, it’s all about the patient.

Continue reading

There’s no denying it, America is in a full-blown startup craze. Combined with the Affordable Care Act’s new rules and regulations, more and more entrepreneurs look to healthcare as the place for the next big thing. With estimates placing the value of the healthcare industry at $2.8 trillion, they might be onto something.

Continue reading

As we discussed last week, creating a centralized contact center can have tremendous benefits for an organization and their patients. We ended that post by saying that the benefits only emerge with the proper planning, so let’s talk some more about what “proper planning” means. In some cases, planning for centralization may actually lead you to the conclusion that decentralization is the smarter option.

Continue reading

When it comes to providing great service from a healthcare organization, a convincing case can be made to create a centralized contact center.

Continue reading
Back to top