Strategic Alliances

Avtex

Customer Experience Technology

Avtex is an end-to-end CX technology deployment partner that provides professional services and solutions. Our customers receive unique CX technology deployment delivered with accuracy, consistency and vision specific to their organization to ensure an integrated customer experience for every point of interaction.

Bonfyre Concepts

Technology and strategic solutions

Bonfyre is an application development and design studio delivering innovative technology and strategic solutions to entrepreneurial clients and corporations.

CallMiner

Contact center speech and contact analytics

CallMiner believes that resolution is the fundamental driver of positive customer experiences. When contact center agents and others responsible for customer engagement are empowered by insight and feedback in real-time, they can dramatically improve the rate of positive outcomes. With the tagline “Listen to Your Customers, Improve Your Business” our goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement. Highlighted by multiple customer achievement awards, including six Speech Technology implementation awards in the past four years, CallMiner has consistently ranked number one in customer satisfaction, including surveys conducted by DMG Consulting and Ovum.

Interactive Intelligence

Software company providing unified business communications solutions for call centers, enterprise IP telephony, and business process automation

Interactive Intelligence is a global leader of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs.

Stericycle Communication Solutions

We help healthcare organizations of all types close gaps in communication for improved patient engagement and a healthier bottom line

When you need an effective and consistent presence at any time of the day or night, count on Stericycle Communication Solutions. Many healthcare facilities are challenged with balancing patient needs with available resources and know-how. Whether the goal is to enhance patient experience and engagement, improve revenue, streamline efficiency or builds stronger brands, our Communication Hub delivers an unparalleled, multi-channel portfolio of inbound, outbound, live and automated solutions that is designed to help healthcare organizations of all types.

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