Onboarding consists of small actions that add up to helping a new employee feel like an old employee in no time.
Continue readingIn the contact center world, it’s all about retention. Great retention rates allow the center to make money and get a return on investment. When it comes to retention, it’s true that recruitment is important. So is training (more on that next month). But a step exists in between that is often overlooked; that step is onboarding, and it pays to give it your full attention.
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