Posts by Singola Consulting

When talking about mobile health, focus often drifts towards patient-facing apps and technology, but that’s not even close to describing the full scope of mobile healthcare. An abundance of apps and tools now exist–some estimates place the number at 95,000–to help healthcare providers, and the technology developments allow for some amazing new opportunities.

Continue reading

We’ve written before about how start-ups are changing healthcare, and much of that comes from the recent influx of accessible technology. Smartphones didn’t just change the way we communicate, they’re changing the way we do healthcare. For that reason, we’re dedicating all of April to looking at Mobile Health.

Continue reading

Contact Center ROI month is here, and we have plenty of information to share. We know there can be confusion about the many ways to measure contact center performance, but it’s important to understand the differences between them in order to encourage meaningful action. It’s common to confuse these key terms, but let’s set the record straight.

Continue reading

At Singola Consulting, a big part of our contact center work comes from helping clients realize their investment. While ROI is a great tool to figure out if the contact center is financially successful, we also know that ROI, done right, can be an indispensable tool to support their patient satisfaction and engagement strategies. And at Singola, it’s all about the patient.

Continue reading

February is Healthcare Startup month, so let’s talk about some great startups.

Continue reading

There’s no denying it, America is in a full-blown startup craze. Combined with the Affordable Care Act’s new rules and regulations, more and more entrepreneurs look to healthcare as the place for the next big thing. With estimates placing the value of the healthcare industry at $2.8 trillion, they might be onto something.

Continue reading

As we discussed last week, creating a centralized contact center can have tremendous benefits for an organization and their patients. We ended that post by saying that the benefits only emerge with the proper planning, so let’s talk some more about what “proper planning” means. In some cases, planning for centralization may actually lead you to the conclusion that decentralization is the smarter option.

Continue reading

When it comes to providing great service from a healthcare organization, a convincing case can be made to create a centralized contact center.

Continue reading

Not a day goes by without someone in our organization reminding the others: keep the patient at the center of every decision you make. It’s easy to get caught up in the nitty-gritty of a healthcare organization and forget who it’s for, and remembering that we’re helping people get better care drives us all to work harder and do better…

Continue reading

Here at Singola Consulting, we thrive in a fast-paced environment and love the organizations that want to make changes, update their technology, and provide an ever-better patient experience, but sometimes after doing an assessment we end up being the ones to put the brake on…

Continue reading
Back to top