Posts by Singola Consulting

As a strategic healthcare consulting firm, we have a very diverse client list. Clients are located all over the country, some have contact centers with less than 10 agent chairs while others have over 1,000, they’re at various points in the EMR implementation process, and all have their own specific processes in place. Despite these differences, we noticed that they all have the same issues over and over again. This blog will highlight some of these issues…

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