Assessments are great. They’re the best “Step 1” for any engagement since they reveal the current state and establish a baseline. Without that baseline, how can you tout all the great improvements you’ll eventually make?
But, truth be told, that’s not all an assessment is good for. A great one can and should do more. Of course, even a basic analysis of the current state should reveal the operational quick fixes that every organization has. And Singola provides those at the end of every assessment through a Findings and Recommendations report, which ranks every opportunity for improvement by ease of implementation and impact on the patient experience.
But our assessments do not stop there, and that is the differentiator. A Singola assessment is also the key to developing a thorough, effective, and efficient project plan for the design and implementation stages to actually create change and improve the patient experience. The results of the assessment set the priorities for organizational improvements, and they provide a “Point A” for the project plans.
Furthermore, the data and analysis, as well as the process of gathering the data, can promote buy-in throughout the organization. By involving staff at all levels in the assessment, they will be a part of the changes that inevitably take place. If you’re lucky and have great staff, they might even suggest and spearhead improvements themselves. After all, no one deals with operational inefficiencies more than them.
It’s pretty simple: assessments help the bottom line. They create a dialogue, they start the process of self-examination, and they let you know, through hard data and evidence to back up claims, where you can do better. Finally, a great assessment positions you to succeed with recommendations that can be implemented immediately. Now do you see why we think they’re so great?