Our Team

Praveen Nath

Partner & Senior Consultant
  • Contact Center Management and Assessment
  • Continuous Process Improvement
  • Strategic Planning and Implementation
  • Project and Resource Management
  • Workflow Process Analysis
  • Agent Performance Optimization
  • Client and Agent Experience Analytics
About Praveen

Praveen Nath is a partner and senior consultant, who is recognized for his success in leading technology initiatives and streamlining business performance operations to gain efficiencies, while safeguarding profitability within the contact center and healthcare industries. His comprehensive knowledge in healthcare, contact centers, business processes, strategies and technologies has lead him to become an expert in the field.

Praveen has held many executive leadership and consulting roles with diverse companies like Advocate Health Care, Accenture, NorthShore University Health System, Apex Digital and Broadband Solutions. He played a key consulting role while with Accenture, managing and building from the ground up, three contact centers with a combined 1,500 agents and two data centers to host a centralized eligibility application and customer portal.

He has applied various technologies to enhance performance and workflow processes such as: workforce management, speech analytics, call recording, metrics reporting and automated speech recognition tools, to improve operational efficiencies in service levels, staff forecasting, reporting, performance metrics and client/patient satisfactions rates.

Praveen draws on his broad range of professional, educational experiences and expertise to analyze and integrate performance optimization and technology to design, create and implement, effective solutions that supports business change across contact centers and healthcare organizations nationwide.

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