In the healthcare industry, customer experience is a strategic priority. Patients and their families expect convenient and real-time access to trusted and reliable health information through a range of communication channels, including telephone, e-mail, web portals, text messaging, social media outlets, and mobile devices. Singola Consulting will help you expand your focus from the customer experience to real patient engagement.
We work with you to formulate the best growth and alignment strategies for your organization by:
We offer strategic contact center solutions unique to the healthcare industry to improve customer service, satisfaction, and operational performance.
We believe that everything starts with measurement and benchmarking. An in-depth operational performance audit provides detailed analysis, assessments, and recommendations for performance improvement. This review evaluates the effectiveness of the current technology applications, management systems, performance metrics, and business processes, including:
Singola Consulting does not believe in providing recommendations, then leaving the implementation to you and your team. Our strength and differentiator is in the fact that we’ve done this before, so we’re able to streamline the implementation phase significantly. The results of the assessment will identify the strengths, pinpoint opportunities for enhancements, and position your organization and Singola for a successful implementation. Our goal is to leave your team in a position to manage and grow your contact center as the needs of the industry and your customers change.