April 24-26, 2017, Washington, D.C.
Now in its sixth year, Customer Service Experience helps shed light on the many moving parts needed for a successful customer service and support strategy. Savvy customer care professionals understand that providing exceptional customer service goes beyond the telephone. Today, organizations must provide exceptional customer service on traditional and new communication channels—which includes social media and mobile devices. Wondering how to move forward, better allocate limited resources, or where to start? Let Customer Service Experience take you on a journey of discovery!
Fran Horner & AJ Melaragno, Singola’s co-founders, will conduct a session entitled, “Creating A Holistic Customer Service Experience Through Integration, Analytics, and Journey Mapping.”