The Singola Blog
Wherever you are on your contact center journey, find valuable tips and insights in our blog.
Trends Heading into 2025
As we look toward 2025, contact centers are rapidly evolving to meet the demands of modern customers and the digital landscape. Here are some of the biggest trends we’ll see shaping the future of contact centers…
ABC’s of Contact Center Technology in Healthcare
Enterprise strategy should drive technology choices for your contact center to ensure that you are making the right choice for you and your patients. That being said, we understand the desire to want the newest, shiniest technology advancements…
Move Fast, But Know When to Slow
We thrive in a fast-paced environment and love the organizations that want to make changes, update their technology, and provide an ever-better patient experience, but sometimes after doing an assessment we end up being the ones to put the brake on….