Who We Are

We are a team of former healthcare executives, obsessively focused on designing, implementing, and optimizing omnichannel contact centers. We have been on your side of the table. We understand your unique challenges and customize solutions to elevate your team’s performance and drive meaningful, measurable impact.

From day one, our founder has been dedicated to working with only the best—great people who are experts in their fields and devoted to exceptional client service. And for over a decade, our team has remained committed to delivering tangible results for every client.

Singola Leadership

  • A.J. Melaragno

    Founder & President

    With over 25 years of experience, A.J. focuses on improving patient access, operational efficiency, and revenue cycle optimization. His expertise in contact center strategy has helped healthcare systems and physician groups streamline communication, elevate patient experiences, and boost performance. A.J. is committed to providing innovative, tailored solutions that address the unique challenges of healthcare contact centers while driving sustainable growth and excellence in patient care.

  • Peter Zazzara

    Vice President & Partner

    Peter has deep expertise in improving operational efficiencies, enhancing patient experience, and driving measurable outcomes for healthcare organizations. His strategic insights have been key in helping hospitals and physician groups streamline their contact center operations, improve communication, and achieve greater patient satisfaction. Peter is dedicated to delivering innovative solutions that address the evolving needs of healthcare providers, ensuring excellence in every aspect of patient interaction.

  • Teddy Fishbein

    Vice President & Partner

    Teddy is a results-driven leader with deep expertise in technology, mobile applications, and patient self-service solutions. Known for his strategic thinking and collaborative mindset, Teddy excels at fostering innovation and aligning teams toward common goals. With a passion for transparency, communication, and results, he empowers businesses to navigate challenges and achieve sustainable growth.

  • Alex Yepez

    Senior Consultant

    Alex is a seasoned project and engagement manager with a strong track record of driving exceptional outcomes. His expertise lies in aligning team efforts with client goals while navigating complex challenges to achieve optimal results. With a strategic mindset and a commitment to collaboration and communication, Alex fosters high-performance environments that consistently deliver measurable business impact and drive sustainable success.