As more and more patients expect self-service and compare the healthcare industry to other industries and their online capabilities, it’s imperative that your organization recognizes what your patients demand. When done correctly, your EMR and patient portal are seamlessly integrated into your contact center, marketing initiatives, and your patient acquisition and retention strategies.
We will work with your organization on one or any combination of our offerings to ensure that your workflows are optimized and integrated and that you’re positioned to provide outstanding care and service. Some of the ways we can help:
- Capabilities evaluation to establish your current benchmark and potential
- Interactive strategy that aligns your public websites, patient portal, and mobile applications with your patients’ needs and organization’s vision
- Advertising, Marketing, Public Relations, and CRM planning, design and execution for a single voice, brand, and message
- Physician and office workflow audit and optimization
- Patient portal engagement and self-service alternatives that can directly improve contact center performance
- Technical integration alternatives with an emphasis on Epic products and modules