Onboarding consists of small actions that add up to helping a new employee feel like an old employee in no time.
Continue readingThis month the focus is on recruiting and we talked your ear off (or typed your eyes off?) during the last blog post. But we have a secret.
That was only part of the recruitment process.
Continue readingContact centers notoriously have a hard time keeping agents, and the high turnover rate often contributes to some contact centers feeling like the ugly stepsibling of the healthcare system family.
Continue readingSince founding Singola, we have walked into a lot of healthcare buildings, and we’re going to let you in on a little secret: we can tell by the end of the introductory meeting if the organization will succeed at what it is trying to do.
Continue readingWe’ve written before about how start-ups are changing healthcare, and much of that comes from the recent influx of accessible technology. Smartphones didn’t just change the way we communicate, they’re changing the way we do healthcare. For that reason, we’re dedicating all of April to looking at Mobile Health.
Continue readingContact Center ROI month is here, and we have plenty of information to share. We know there can be confusion about the many ways to measure contact center performance, but it’s important to understand the differences between them in order to encourage meaningful action. It’s common to confuse these key terms, but let’s set the record straight.
Continue readingAt Singola Consulting, a big part of our contact center work comes from helping clients realize their investment. While ROI is a great tool to figure out if the contact center is financially successful, we also know that ROI, done right, can be an indispensable tool to support their patient satisfaction and engagement strategies. And at Singola, it’s all about the patient.
Continue reading